Quality Assuarance

Basic Policies on Quality Assurance

Argyll Ltd shall strive for company’s growth and contribution to society by timely provision of services that excel in quality in the market, thereby gaining customer satisfaction and trust.

1. Commitment to Greater Customer Satisfaction
   Carries out activities for continuous improvement and innovation based on the customer satisfaction principle and scientific thinking, and obtains the top-level customer satisfaction in all business fields.

2. Commitment to Safety and Environmental Friendliness
   Achieves the world’s highest level of safety and environmental friendliness as aimed in Ecology & Safety Vision.

3. Information Management and Disclosure
   Responds to the social demands at a high level based on Codes of Conduct.

4. Compliance with Laws and Regulation
   Sets and complies with the world-level self-imposed standards based on the social demands, in addition to strict compliance with laws in general.

5. Clarification of Scope of Quality Assurance to Customers
   Provides “Services” with the outstanding level of assured quality constantly and continuously, thereby obtaining customer satisfaction and credibility.

6. Responsibility for Providing Products
   Always fulfills its responsibility to customers as a service-providing party, and receives a high evaluation from customers for the services of Argyll Ltd.

7. Collaboration and Mutual Cooperation with Partners
   Along with “Partners”, Argyll cooperatively achieve the goals set in this article in every step of “Service Providing Activities”.  

Overview of Quality Assurance Activities – Improving total quality over the entire service and product lifecycle

To deliver high-quality services and products to customers, Argyll Ltd adopts a method of “phase management” in which we perform reliable quality assurance from the customers’ perspective by setting conditions that must be met for each phase of product delivery.
Meanwhile, in our quality management activities aimed at boosting the quality of business functions, Argyll Ltd implements a Quality Assessment review each fiscal year to ascertain customer satisfaction, and incorporates the results in our quality assurance policy and quality goals for the following fiscal year.
By continuing these activities, we strive to boost the company’s overall quality assurance level.

Company-wide “Quality Management Actions”

To conform to the basic policies on quality assurance and achieve our goals, Argyll conducts Quality Management Actions that focus on maintaining and bolstering the level of our quality assurance activities in an integrated manner. This activity is the base of our Quality Assurance Actions by Step for service provision activities. There are six functions in our Quality Management Actions. To conform to the basic policies on quality assurance and achieve our goals, Argyll conducts Quality Management Actions that focus on maintaining and bolstering the level of our quality assurance activities in an integrated manner. This activity is the base of our Quality Assurance Actions by Step for service provision activities.

There are six functions in our Quality Management Actions.

1. Quality Strategy/Plan: This function manages the policies for improving the quality of services and business functions, and also sets and disseminates the mid-ranged and annual quality targets.
2. Quality Assurance Department: This function assigns a Manager/Coordinator to be in charge of quality assurance, organizes Quality Review Meetings, and establishes and manages organizations to promote quality assurance.
3. Quality Assurance Awareness: This function educates all employees about quality and improves employees’ problem solving skills through special training targeting each field.
4. Quality System Standardization: This function establishes and disseminates common rules, and also organizes, disseminates, maintains, and improves the business standards suitable for each business or the service characteristics.
5. Quality Settlement: This function confirms whether the work process is established within the product providing organization, evaluates how much the product conforms to the Quality Assurance Policies and meets the targets, and aims to continuously improve the Quality Assurance Activity Level to achieve our goals.
6. Quality System Audit: This function conducts activities to improve the quality assurance activities, monitors⁄audits whether the prevention measure and recurrence prevention activities are established and implemented, and performs auditing of systems when unexpected situations occur.